It’s not every day you rent a motorhome and we understand the unknown can be daunting. We thought it would be helpful to put together a quick guide of what to expect when collecting your motorhome or Minidub from us.
Arrive at your collection point.
We offer several options for collection of your motorhome or minidub depending on what suits your plans best:
1) Collect from our office.
For those customers travelling to Cornwall by car we can meet you at our office and complete the handover there. We provide free parking for your vehicle for the duration of the hire. We can even complete a valet or simple repairs to dents or scrapes if required. All we ask is that you leave the keys with us in case we need to move the car or an alarm goes off.
2) Meet us at Newquay airport.
If travelling down by plane we’ll meet you in the arrivals car park and complete the handover there. When your hire ends you’ll find us in the departures area ready to receive the vehicle. Be sure to wave when you take off on your flight home!
3) St Austell or Truro train station.
We can complete handovers at local train stations. We’ll meet you as your train arrives and run through everything you need to know there and then. As the stations have tight restrictions on wait times we ask you keep us fully informed of any delays.
4) Home delivery
For motorhome hires we can arrange home delivery. Don’t worry about loading the car first, simply hire the van and pack when it arrives! Depending on your plans you can arrange for collection from your home or alternative destination.
Check the paperwork
Ideally, you’ve sent all the required paperwork to us beforehand. This means your driving history and ID can be checked prior to your arrival and allow for a speedier handover. The sooner we receive your paperwork the quicker your holiday can begin! If there are any last minute checks required, we do them now. Unfortunately, if the paperwork isn’t correct we can’t proceed with the hire another good reason to send everything through a week or so before your start date.
Run through the vehicle
If renting a minidub we check you’re OK with driving an automatic, are confident with the cooker and, most importantly, remind you they take petrol!
In the case of a motorhome, things are a little more involved. We ensure you’re comfortable with the gas and water supply know how to operate the toilet and shower, confident with converting any beds and talk you through the best way to drive the larger vehicles. We even make sure you know exactly where to put the diesel. Feel free to ask any questions during the handover, we want you to feel at home whilst on the road. As there is a lot of information to take in we provide a handbook as well as on-board tablet, this provides instructional videos of how everything on the van works.
Check the vehicle and inventory.
We’ll go around the vehicle and note any damage before you leave. As you’re signing to verify the condition of the vehicle, don’t feel embarrassed to point out anything we’ve missed. It’s important you’re happy before setting off as you’re responsible for any damage during your hire. We’ll also run through the inventory of the van, filling in the inventory checklist as we go. Again, make sure you’re happy with what’s written down, we want you to feel comfortable before signing.
The penultimate stage of the handover is taking the damage deposit. We use a card machine to take this. We also take down and store card details to cover the rest of the excess in the event of an accident or to cover any damage not insured. This information is kept for a month after hire in case of any speeding/parking tickets or delayed insurance claims from third parties. It’s worth remembering we recommend taking CDW insurance, this will reimburse you for any expenses incurred in the event of an accident. Our preferred agent can be found here.
Signing the release form
Finally, we’re done. A simple signature confirming the condition of the vehicle, your card details and the inventory on our release fund and you’re free to go! We’re always happy to provide route information, tips on decent beaches or things to do. If thinking of visiting the Eden Project